OUR VISION

To transform the lives of our communities through the provision of high quality, affordable homes.

OUR MISSION STATEMENT

Empowering our communities through the provision of safe and secure affordable homes and services.

OUR VALUES

1. Valuing people

We put our residents at the centre of our approach, compassion and fairness. We build trust and confidence by being honest and sincere in what we do.

2. Taking Responsibility

We show accountability for finding speedy resolutions, and do what we say we will. Ensuring that all voices from our stakeholders are heard and valued in decision-making processes.

3. Acting with integrity

We practice workplace integrity embracing strong principles, values and ethics, which we demonstrate through our conduct in the work environment.

4. Working together

We work closely with all stakeholders, our effective teamwork contributes to our success, morale and the retention of staff.

5. Being Innovative

Think consistently of ways to improve and add value to NLM’s operations, business model and work culture which focuses on making systems more efficient and enhancing service quality.

Corporate Objectives: 5 Pillars of NLM

Corporate objectives are our Highest Priorities for delivery, and these are as follows:

• Maintain and improve good governance as a trusted and socially responsible housing association.
• Maintain our financial robustness including VFM as an efficient and effective team.
• Provide safe, decent and energy efficient homes. Develop more homes, the right type of homes in the right locations.
• Be truly customer driven by placing our residents at the heart of all we do
• Be an employer of choice, strategically cultivating a positive company culture, developing leadership styles and engaging with staff to support business goals.